Once your package has been received and the checks have been carried out by our team, we will send you, within 14 days, a confirmation e-mail detailing our decision regarding the return.

If approved, your refund will then be processed and your original payment method will be automatically credited.

If otherwise, and for whatever reason, the return is refused by MondoPal, your parcel will be sent back to you at our expense without you being able to demand any compensation whatsoever.

If you are expecting a refund and haven’t received it yet, check your bank account first. Then contact your card company or bank for more details, as there is often a processing time before a refund shows up on your account.

If you’ve completed all these steps and still haven’t received your refund, contact our team.

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