I have neither received an order confirmation nor a tracking number
As soon as you place your order on MondoPal, you should have received an email confirming your order. The tracking number is only sent when our logistics platform processes your order to ship it.
If you do not receive our emails, please check your spam folder first. If you still can't find them or you made a mistake in your email address when placing your order, contact our team who will be happy to help you.
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