Student residences, public like the Crous or private, sometimes do not offer easy access for external people. Indeed, some do not have easily identifiable addresses (in particular the Crous), are located in closed areas and/or there may not be a doorbell/intercom. This means that the parcel-delivery company might not be able to deliver straight to your door.

To avoid as many problems as possible, we strongly advise you to follow these recommendations:

• You can check if your residence offers a parcel reception service (concierge, colibox,etc.). Be sure to contact your residence’s manager to check if such service exists, and if it does, to ask what delivery address you must use. Once the order has been placed, do not forget to inform the team responsible for managing the reception of parcels at your residence that they should expect parcels on your behalf, along with giving them all the useful details such as the date. You don’t want them to not accept your packs, as the parcels would be sent back to the parcel-delivery company.
• If you know that deliveries are complicated in your residence and that a pickup point is located near you, we recommend this delivery option.
• If you choose home delivery, make sure you have filled in your correct phone number and email address when ordering, and check your phone and emails on the day of delivery — in most cases, the delivery person will call you.

If you have the slightest doubt, the best way to proceed is to contact your residence before placing an order on MondoPal in order to obtain all the information on how to have it delivered.

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